My suggestion is about something that bothers me a lot since I've switched over from T4 (Travian Legends) to Kingdoms. In T4, when you wanted to send reports or needed to speak to an admin, you could message the "multihunter" & they would actually respond to your message & give feedback about your report & what happened with it. On kingdoms, when you report a player or send anything to support team, most of the time they just close your ticket without ever responding to you, regardless of what action they take about your report. It's pretty frustrating to get your ticket closed without any response other than the bot message saying they are looking into it before boom! ticket closed. Whether they ban the person you reported, or don't ban, it would still be good to get some sort of feedback from support team so that we know we are being listened to.
Support/Multihunters in TK work in T:L exactly as in TK. In both you need to create a ticket via the new ticket system (in T:L this is replacing the old IGMs), in both cases someone will reply to the ticket and in both cases nobody ever told you what happened to the account after your report (which in both cases is written in the respective game rules in §7).
I've only reported in kingdoms maybe 3-4 times, but out of those I have never once received a message from a real person regarding my report. Only the automated message that says they're looking into it, then the ticket gets closed without the admin ever commenting or replying about it. Whether legends now uses the same system or not is not really relevant to my suggestion that there should be some sort of feedback received after the report is handled
For clarity, I'm not suggesting that they tell you exactly how they punished the account or did not punish them, but even something simply & private like in games such as Overwatch or League of Legends where you get a feedback message simply saying that a player you reported was punished. Doesn't need to have actual details about the punishment or what specifically was done to that player's account.
I have never once received a message from a real person regarding my report. Only the automated message that says they're looking into it
The message isn't automated, but sent by a multihunter. Probably a standard reply though, I wouldn't bother to type the same thing over and over again, if I was them.
I don't really see a point in telling the reporter the result. Would just create room for personal attacks if it gets public whether and why a player got banned. Really not helpful at all. In LoL it's no problem, as you probably never run into the same people twice anyway. Here you play the same world for 5+ months.
You can be sure that every report is investigating by MH's. Sometimes they can't find or prove certain MAs but i am 100% sure that they always investigate every report you have sent.