thank you all for your big interest in the Halloween Hunt! We expected more players than usually on the first day of a game round, but we didn’t estimate with so many of you at once. That is awesome!
Unfortunately, we had severe lagging issues right from the start for some hours yesterday.
We want to be as transparent as possible and give you a short rundown of what happened. Plus, we want to address the most frequent questions you posted in the forum and the in-game chat.
Who was affected?
Every player that registered on comx5 faced the same lagging issues. It had nothing to do with the time zone or the location you’ve been in.
When do we get a compensation?
As we understand that this affected the start of this round, we are compensationg you all with Gold.
We gave 25 Gold to everybody playing on comx5 today, Oct 23, at 14:30 pm CEST (UTC +2). This Gold is not transferable. We want you to spend it on the Halloween Hunt round. Thank you for being patient and for staying!
What exactly happened?
As stated above, we took precautions in advance. In addition to increasing the performance beforehand, our developers were monitoring comx5 right from the start.
As soon as the first lagging issues happened, they evaluated what exactly causes them and stabilized them. Since there were several different problems, the stabilization took until 19:00 CEST (UTC +2).
Mostly, actions got stuck and accumulated to an event jam. That is what you’ve seen when your troops got stuck or already finished level ups were still in the building queue.
After the developers stabilized the system, these events were able to finish one by one. The recovery needed two more hours so that the game round was stable again around 21:00 CEST (UTC +2).
Why don’t you restart the game world?
This would not solve these lagging issues. As some of you know and shared in the posts, we’ve had these lagging issues several times in the past, especially with speed round starts.
Even though we took precautions against the lagging, we couldn't get rid of them completely yet. We are working on long-term solutions already.
Plus, we’ve asked you to mark the date and prepare for Oct 22 and so many of you did. Several of you stayed in the game despite of the rough start and put so much effort in already. We appreciate your hard work and don’t want to delete it.
Some of you referred to Travian Legends and that especially a couple of years ago, these game rounds were able to handle 15k or more players. The difference is that Kingdoms has a completely different software and hardware setup because our game rounds are smaller than that.
Thank you for sharing your Feedback on the forum. A special thanks goes out for everyone who helped explaining what happened.
Your Travian Kingdoms Team