Very serious lag issues on com2nx3

i reload the page but is till the same i can see what others write

mine is the same, cannot sell treasures to king, no chats etc

I can't see my chats Reloading doesn't help. This is terrific. I really need an exact hour when these will be solved, not a date

Hi again everyone,

I'm on com2nx3 right now and I understand how frustrating these issues are. I also want them gone as quickly as possible but sometimes it takes a bit more than expected. Still, I forwarded this to our technical team again and hopefully the situation will improve very soon. Sorry for the inconvenience caused!

Kind regards
Georgi

Sadly I think they need more then poking, I think its time to bring the whip out

I bump this. Lagfree day on com2nx3 is like winning a lottery

i lost my troops this morning, they never want move. i hope the situation will improve soon. that is very annoning

Quote from Georgi

Hi again everyone,

I'm on com2nx3 right now and I understand how frustrating these issues are. I also want them gone as quickly as possible but sometimes it takes a bit more than expected. Still, I forwarded this to our technical team again and hopefully the situation will improve very soon. Sorry for the inconvenience caused!

Kind regards
Georgi

I hope fix it soon !!

there are alot of issues going on

Non si riesce a giocare. Da stamattina non funziona la chat e non si vedono i report. Le alleanze sono sparite dalla descrizione del giocatore sulla mappa.

urgente !!!!!!

Quote from Georgi

Hi again everyone,

I'm on com2nx3 right now and I understand how frustrating these issues are. I also want them gone as quickly as possible but sometimes it takes a bit more than expected. Still, I forwarded this to our technical team again and hopefully the situation will improve very soon. Sorry for the inconvenience caused!

Kind regards
Georgi

More transparency and detail with these issues would be good, giving more of an actual time frame to when it will be fixed rather than "it takes a bit more than expected." I understand there is nothing you can do, but please feedback that their customer service is awful with these sort of things and managing their customers expectations would be well worth their time in order to not annoy us.

Buying gold is working without any issues only

Quote from Shakesword

Buying gold is working without any issues only

Wouldn't take them 4 days to fix that issue that's for sure!

Hi again

Quote from Bob#GB

More transparency and detail with these issues would be good, giving more of an actual time frame to when it will be fixed rather than "it takes a bit more than expected." I understand there is nothing you can do, but please feedback that their customer service is awful with these sort of things and managing their customers expectations would be well worth their time in order to not annoy us.

I'm sorry my previous post is not very detailed but unfortunately at the moment I don't have any new/other information than the explanation in the previous post - due to the high number of attacks during these time frames, they're sometimes not counted properly towards the achievement. Sadly we don't have an ETA for the fix yet but we'll let you know as soon as we have one.

Best regards

Quote from Bob#GB

Wouldn't take them 4 days to fix that issue that's for sure!

They have dedicated data centers for that, i believe

its safe to say that everyone is suffering from this! there has been unfortunate lost for every player

i almost dropped the game when i lost troops... thats just SAD

I think they need to shut the server down for a few hours and fix it properly, otherwise everyone is just flaffing about and constantly re-loading pages......for nothing!

The communication (lack of) has been, shall we say, .......disappointing - to say the least

still laggin, hard to play, no fun at all!!!

do something!

same here pretty annoying to reload the website everytime...

Quote from Georgi

Hi again

I'm sorry my previous post is not very detailed but unfortunately at the moment I don't have any new/other information than the explanation in the previous post - due to the high number of attacks during these time frames, they're sometimes not counted properly towards the achievement. Sadly we don't have an ETA for the fix yet but we'll let you know as soon as we have one.

Best regards

My point was not directed at you as I know you're merely a messenger and can only provide us with information they give you. My point was that they need to provide us with more information about what is causing the issue and exactly what is taking them so long to come up with a solution. From what I gather lagging on servers is not a new thing and was the whole reason they launched 2 separate speed servers at the same time. Surely then they should have more resources, i.e. staff to get lagging issues sorted asap if they are so aware of them?

Is there a contact email that we can contact to try and get more information and actually lodge a complaint with the right person?