Fair play is our top priority. That is why we have defined corresponding game rules for Travian Kingdoms and also check that players comply with these rules. Any rule violation is unfair to those players who respect and follow the game rules. After all, the vast majority of you adhere to the game rules and would like player interaction to be fair. Thank you for being such an amazing community
Nevertheless, there are still occasions where players violate the rules, for example, by using a bot or by creating multiple accounts. In these cases, we apply guidelines on punishments to keep them as consistent as possible across the different domains. We have now updated and tightened these guidelines, especially for repeat offenders.
We are often asked if we can disclose these punishment guidelines or how we determine exactly when a rule has been violated. However, we do not want to make things easier for cheaters. For this reason, we will not discuss the guidelines publicly.
Having said that, we do depend on your reports. Please keep using this feature and provide us with as much information as possible. Even the smallest detail can help us.
What should I do if I suspect a rule violation?
Please report your suspicion to our Customer Service Team. This team will carefully examine the player concerned and if a rule violation can be proven, an account suspension will be enforced.
Please note, however, that not every report will lead to an account suspension. It is not always the case that a rule has been broken, even if things look that way.
Data protection policies prevent us from disclosing any data regarding other players. In other words, we can't keep you informed of what has happened after you have submitted your report.
We hope that the majority of the community will support these stricter rules.
We hope you keep enjoying the game!
The Travian Kingdoms Team