Update to punishments for rule violations

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    Dear players,


    Fair play is our top priority. That is why we have defined corresponding game rules for Travian Kingdoms and also check that players comply with these rules. Any rule violation is unfair to those players who respect and follow the game rules. After all, the vast majority of you adhere to the game rules and would like player interaction to be fair. Thank you for being such an amazing community <3


    Nevertheless, there are still occasions where players violate the rules, for example, by using a bot or by creating multiple accounts. In these cases, we apply guidelines on punishments to keep them as consistent as possible across the different domains. We have now updated and tightened these guidelines, especially for repeat offenders.


    We are often asked if we can disclose these punishment guidelines or how we determine exactly when a rule has been violated. However, we do not want to make things easier for cheaters. For this reason, we will not discuss the guidelines publicly.


    Having said that, we do depend on your reports. Please keep using this feature and provide us with as much information as possible. Even the smallest detail can help us.


    What should I do if I suspect a rule violation?


    Please report your suspicion to our Customer Service Team. This team will carefully examine the player concerned and if a rule violation can be proven, an account suspension will be enforced.


    Please note, however, that not every report will lead to an account suspension. It is not always the case that a rule has been broken, even if things look that way.


    Data protection policies prevent us from disclosing any data regarding other players. In other words, we can't keep you informed of what has happened after you have submitted your report.


    We hope that the majority of the community will support these stricter rules.


    We hope you keep enjoying the game!

    The Travian Kingdoms Team

  • I had a recent experience with a Duke who was caught cheating.


    As a kingdom, I am pleased that our leadership removed them from leadership and from their privileged position as a Duke.


    Also, it was great to see that the punishment was suitable severe, with the players entire army removed, and as I understand it, multiple village fields crippled.


    Whilst I understand the concept of not sharing it to avoid assisting cheaters... it would be nice to see some wins for the fair players.. and if you can't share them in here, make it obvious on the map that a player is banned.. having to click on potential farms or enemies and not discover it until you try to send troops is inconvenient.. So given that you can share this information in game about who is banned - Make it more visible.. make it easy for the enemies to see how many cheats each team has.. Make villages disappear.. make the punishment more demonstrative.. Please.. Put a prison bars icon on their village.. Have the villagers riot and abandon their Governor who was corrupt and jailed and left them undefended..

  • make it obvious on the map that a player is banned.

    I was going to write the same thing here. It's very annoying to not see on the map who has received a ban. We were dealing with a wave of scripted new players and 80% were reported and banned, but some were forgotten.


    Another thing I would like is players that been banned and received punishment to get a timer so other players know when these players are going to be 'out' of banned area.--> Player X was banned and will be able to attack / receive attacks 17:30:00 today. If they were innocent, sure instan clearing,but if they did something punishable put the timer there.


    Ontopic:
    Why cant you reveal the punishments for the most common cheats? Multies / Scripting / Real Money Trading. I think it would be easier for people to understand. Why do you think disclosing the punishment guidelines gives possible cheaters too much advantage? if that's the case, the punishement (or catchability) is too low.

  • Ontopic:
    Why cant you reveal the punishments for the most common cheats? Multies / Scripting / Real Money Trading. I think it would be easier for people to understand. Why do you think disclosing the punishment guidelines gives possible cheaters too much advantage? if that's the case, the punishement (or catchability) is too low.

    I think GDPR laws prevent this, rather than it being a TK thing

  • I think GDPR laws prevent this, rather than it being a TK thing

    Disclosing ingame rules and the punishment for crossing them is illegal? What sense does that make.

    For each multi you lose 10% of your pop, double if it's your second time after receiving first punishment. Third time is deletion.


    What privacy rules or other rules are broken;.

  • Harsher punishments : 15% pop loss instead of 10% pop loss 8o8o

    Tie it to lobby account.
    1st violation: -15% pop and army + warning
    2nd violation: -50% pop and army + 2nd warning
    3rd violation: Delete account from that server it broke the rules + last warning
    4th violation: Delete lobby account

  • Punishments cant be harsh enough in my opinion. Keep in mind other kingdoms (fair playing ones ) that get attacked by cheaters also suffer alot.

    Every player that farmed a obvious multi and should've known about it should get punished.


    - Why not remove a % of VP from a kingdom?

    - Why not introduce a 'time-penalty', just freeze an account for a week or more.

  • Just delete the account, block the IP address...

    Why should you warn them, they already know they are in violation of the rules.


    - Why not remove a % of VP from a kingdom?

    I see a new way of cheating coming when this is implemented... They join a rival kingdom and let themselves be caught....


    Anyways, it doesn't concern me anymore.... I'm in the last phase of my last game anyways... :)

  • True, for once i didnt think about 'how can this exploited' as i usually do with everything new.


    Not just a server ban, ban the total acc across all servers.

  • As it was mentioned, GDPR law prevents us from going down that route, it is a dangerous slope that could have huge consequences.


    But, I am hopeful that this measure, in which there was a lot of background work, will improve things in this front.


    The best part is that it can be fluid, things can be fine tuned with time, if we see that anything needs improving, we have scope to do that.


    So now, with your help, the communities' help, we will be able to fight cheating a lot better.

  • As it was mentioned, GDPR law prevents us from going down that route, it is a dangerous slope that could have huge consequences.

    I believe that it can be explained easier that EU privacy politics. Many could shield that they are not in Europe so GDPR does not apply (seen such cases...) But it is as simple as, There is internal policies that are made to cover protocols of assistance.

    Such Protocols, in this case TK with the pattern for determinate violation v Punishiment, in other cases 112 call centers to determinate if they send a patrol car, a van, or an ambulance depending the caller. Or National mail service to determinate when to send a batch of several packages to other city. Red Cross or Civil Protection Aid internal protocols in case of emergency.

    Such protocols are internal, not to cause discomfort with the customer, but to prevent panic (or in case of TK) make awareness and improve the cheating way.


    It does not need to make sense iribuya, as in example, do you reveal ALL the protocols that you have with your dukes, to the common governors?

    Is just same, You need to tier up your information, what is sensitive and what is not. As players, we need to Read again the rules, and aknowledge them and accept them if we want to keep playing, that simple.

    I am glad that Travian Games on Kingdoms is making progress with the Rule Review, first was the T&C and now rules. Good things are coming up.

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