They won't do anything about cheaters. The game has been this way for years. As long as the cheaters buy gold, TK doesn't care. I have seen enough forum posts by TK admins and they are not in the direction of fixing the game. The player base has to take a hard step and leave this game until it's fixed. I'm going to be leaving for sure. Been playing Travian for 10 years and it really is sad to see the state of the game.
The concerns you have on the forum are sent to HQ so they are aware of the opinions of the players, they do care about what you think and are looking for solutions for these issues.